Warranty / Return Policies / Cancellations
Our cameras carry a two year warranty. This covers manufacturers defects. The warranty does not cover damages caused by environmental factors or user factors. Environmental factors can be, but are not limited to, submersion in flood water, wildfire, animal attack, etc. User factors can be, but are not limited to, dropping camera, improper batteries, opening camera case, improper software, etc.
If you feel you have a warranty issue, please contact USA Trail Cams via the form on our support page. Please have your purchase information handy as that will be required on the support form. If your camera meets our warranty requirements, you will be given a return authorization (RA) number. When returning the camera, the camera MUST be in its original packaging, as stated in manual, as well being securely shipped in a package. Receipt of a camera that is not in original package and securely shipped will result in termination of warranty and camera will be repaired at customers cost.
Our Refund/Return policy is as follows. Cameras purchased at retail can be returned for a full refund less a 15% restocking fee for a 30 day period from the date of purchase. Opened packages or cameras returned after 30 days will not be accepted. Refunds within the 30 day period are processed and returned within 14 days after confirmation of return. It takes three business days to process and confirm a return. In the rare event a camera is to be refunded outside of our standard practices, return confirmation takes five business days and the refund process takes 45-60 days. When returning the camera, the camera MUST be in its original packaging, as stated in manual, as well being securely shipped in a package. Receipt of a camera that is not in original package and securely shipped will result in rejection of return and camera to be returned to customer at their expense.
Orders cannot be cancelled after the passage of 14 days from their purchase date.
Sales / Trade Shows / Package Deals / Promotions/Upgrades
All promotional, Trade Show, sales, upgrades or package deals are final and non refundable. They are covered under our full 2 Year Warranty from date of purchase.